Result
▫️ 65% reduction in time spent searching for information
▫️ 87% of employee questions answered with no human escalation
▫️ 30% improvement in onboarding speed for new hires
▫️ 120+ documentation gaps identified in the first month
▫️ 10x increase in knowledge reuse and sharing across teams
How We Helped a 1,500-Person Software Company Cut Info Search Time by 65%—And Turn Siloed Data Into a Self-Updating Knowledge Brain
Client Overview
Problem
Solution
TechSteck Solutions deployed a centralized, RAG-powered knowledge assistant that connects to all internal systems, understands natural language questions, and delivers fast, source-cited responses inside the tools teams already use—Slack, Teams, Notion, and more.
Powered By
▫️ GPT-4 for reasoning and conversational response generation
▫️ Chroma for real-time vector search
▫️ Unstructured.io for parsing documents across formats
▫️ Custom connectors for Slack, Teams, Jira, GitHub, Notion, Confluence
▫️ Knowledge analytics dashboard to surface gaps and insights
How It Works
▶ Multi-Source Knowledge Connector
▫️ Live sync with Slack, Teams, Jira, GitHub, Notion, Confluence
▫️ Email indexing for key announcements and knowledge threads
▫️ Support for PDFs, PPTs, spreadsheets, and more
▫️ Metadata tagging by team, project, and time range
▶ Instant Answers Anywhere
▫️ Employees ask questions via Slack, Teams, or browser interface
▫️ RAG pipeline retrieves relevant content from all sources
▫️ GPT-4 responds with clear, cited answers and confidence scoring
▫️ Links back to original docs for validation and follow-up
▶ Proactive Intelligence
▫️ Auto-suggests SOPs, decision logs, or OKRs in context
▫️ Flags subject matter experts based on activity
▫️ Anticipates next-document needs based on queries
▫️ Surfaces related documentation before employees even ask
▶ Knowledge Analytics
▫️ Dashboards tracking most-asked questions and gaps
▫️ Usage heatmaps by department and doc type
▫️ Smart recommendations for documentation updates
▫️ Visibility into which resources are helping—and which aren’t
BOTTOM LINE
By building an AI assistant that unifies every siloed system and delivers fast, accurate, cited answers, TechSteck Solutions helped this company turn static knowledge into a living, evolving intelligence system—reducing wasted time, improving onboarding, and enabling every employee to move faster and smarter.
©2025 | Techststeck Solutions
