Result
▫️65% reduction in time spent searching for information
▫️87% query resolution rate without human escalation
▫️30% improvement in onboarding time for new employees
▫️Identified 120+ critical documentation gaps in the first month
▫️10x increase in knowledge sharing across departments
Enterprise Knowledge Brain Company-Wide AI Assistant Connecting All Information Silos
Client Overview
Objectives
Solution Overview
TechSteck Solutions developed a comprehensive RAG-based knowledge system using:
▫️OpenAI embeddings and GPT-4 for reasoning and response generation
▫️io for parsing diverse document formats
▫️Chroma for vector database management
▫️js for front-end interface and admin dashboard
▫️Custom connectors for enterprise applications
Workflow Architecture
▫️Real-time synchronization with Slack, Teams, Notion, Jira, GitHub, Confluence
▫️Email integration for important communications and announcements
▫️Document parsing via Unstructured.io for PDFs, spreadsheets, presentations
▫️Custom metadata extraction for enhanced context (teams, projects, dates)
▫️Employee asks question via Slack, Teams, or web interface
▫️RAG pipeline retrieves relevant context across all connected platforms
▫️GPT-4 generates detailed, source-cited responses with confidence scores
▫️Links to original documents provided for verification
▫️Auto-suggests relevant SOPs based on employee activities
▫️Proactively surfaces OKRs and decision logs during related meetings
▫️Identifies subject matter experts for specific queries
▫️Recommends related documentation users might need next
▫️Dashboard tracking common questions and knowledge gaps
▫️Heat maps showing document usage and relevance
▫️Automatic recommendations for documentation updates
▫️Department-specific knowledge access patterns
Conclusion
By unifying all knowledge sources into a single, AI-powered brain, TechSteck Solutions transformed how the client’s employees access critical information—breaking down silos, accelerating decision-making, and creating a truly connected organizational intelligence system that scales with company growth.
©2025 | Techststeck Solutions
