Social Media

Result

    • ▫️65% reduction in time spent searching for information
      ▫️87% query resolution rate without human escalation
      ▫️30% improvement in onboarding time for new employees
      ▫️Identified 120+ critical documentation gaps in the first month
      ▫️10x increase in knowledge sharing across departments

Enterprise Knowledge Brain Company-Wide AI Assistant Connecting All Information Silos

Client Overview

        • ▫️Client: Confidential (1,500-employee software company with distributed teams)
          ▫️Industry: Enterprise Software Development Engagement
          ▫️Duration: 16 weeks
          ▫️Team Deployed: 3 AI engineers, 1 knowledge management specialist, 1 integration developer from TechSteck Solutions

Objectives

        • ▫️Create a single source of truth across all company knowledge systems
          ▫️Enable instant question-answering from any internal document source
          ▫️Integrate with existing workflow tools (Slack, Teams, Notion, Jira)
          ▫️Reduce time spent searching for information by 50%
          ▫️Track knowledge gaps to improve documentation processes

Solution Overview

        • TechSteck Solutions developed a comprehensive RAG-based knowledge system using:

          ▫️OpenAI embeddings and GPT-4 for reasoning and response generation
          ▫️io for parsing diverse document formats
          ▫️Chroma for vector database management
          ▫️js for front-end interface and admin dashboard
          ▫️Custom connectors for enterprise applications

Workflow Architecture

    • 1. Multi-Source Data Connectors

    •  

      ▫️Real-time synchronization with Slack, Teams, Notion, Jira, GitHub, Confluence
      ▫️Email integration for important communications and announcements
      ▫️Document parsing via Unstructured.io for PDFs, spreadsheets, presentations
      ▫️Custom metadata extraction for enhanced context (teams, projects, dates)

    •  

      2. Question-Answering Flow

    •  

      ▫️Employee asks question via Slack, Teams, or web interface
      ▫️RAG pipeline retrieves relevant context across all connected platforms
      ▫️GPT-4 generates detailed, source-cited responses with confidence scores
      ▫️Links to original documents provided for verification

    •  

      3. Intelligent Suggestions

    •  

      ▫️Auto-suggests relevant SOPs based on employee activities
      ▫️Proactively surfaces OKRs and decision logs during related meetings
      ▫️Identifies subject matter experts for specific queries
      ▫️Recommends related documentation users might need next

    •  

      4. Knowledge Analytics

    •  

      ▫️Dashboard tracking common questions and knowledge gaps
      ▫️Heat maps showing document usage and relevance
      ▫️Automatic recommendations for documentation updates
      ▫️Department-specific knowledge access patterns

Conclusion

By unifying all knowledge sources into a single, AI-powered brain, TechSteck Solutions transformed how the client’s employees access critical information—breaking down silos, accelerating decision-making, and creating a truly connected organizational intelligence system that scales with company growth.

GET STARTED

If you would like to work with us or just want to get in touch, we’d love to hear from you!