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Result

          • ▫️ 52% reduction in support call volume
          • ▫️Support expanded from 3 to 12 languages
          • ▫️ Average troubleshooting time reduced by 37%
          • ▫️ First-time resolution rate increased from 62% to 84%
          • ▫️Estimated $1.2M annual savings in support costs
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AI Product Manual Companion Multilingual Voice-Enabled Technical Support Assistant​

Client Overview

  • ▫️ Client: Confidential (Global Manufacturer of Industrial Equipment)
    ▫️ Industry: Industrial Manufacturing / Technical Support Engagement
    ▫️ Duration: 10 Weeks
    ▫️ Team Deployed: 2 AI Engineers, 1 Technical Documentation Specialist, 1 UX Designer (from TechSteck Solutions)
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Objectives

        • ▫️ Create an accessible assistant for complex technical manuals
          ▫️ Support multilingual voice interactions for field technicians
          ▫️ Extract knowledge from decades of legacy documentation
          ▫️ Reduce support ticket volume by 40%
          ▫️ Gather usage data to improve future product documentation

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Solution Overview

              • TechSteck Solutions developed a comprehensive technical RAG system using:

              • ▫️ LangChain for document processing and orchestration
                ▫️ OpenAI Whisper for speech-to-text in multiple languages
                ▫️ Text-to-Speech for voice responses
                ▫️ Custom OCR pipeline for legacy manual digitization
                ▫️ CRM integration for support ticket escalation

Workflow Architecture

          • 1. Technical Documentation Processing
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            • ▫️OCR digitization of legacy paper manuals with technical diagram recognition
            • ▫️CAD drawing integration for parts identification
            • ▫️Custom chunking strategy preserving technical relationships
            • ▫️Specialized embeddings for technical terminology and procedures
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          1. 2. Multilingual Voice Interface
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            • ▫️Voice input in 12 languages via OpenAI Whisper
            • ▫️Context-aware natural language understanding
            • ▫️Step-by-step troubleshooting voice guidance
            • ▫️Text-to-Speech response generation in user’s language
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          3. 3. Interactive Troubleshooting
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            • ▫️Guided diagnostic flows with branching logic
            • ▫️Visual recognition of machine parts from smartphone camera
            • ▫️Real-time procedural guidance with safety warnings
            • ▫️Progress tracking through complex repair procedures
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          5. 4. Seamless Support Escalation
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            • ▫️Automatic support ticket creation if issue unresolved
            • ▫️Full conversation history attached to ticket
            • ▫️Priority routing based on issue complexity
            • ▫️CRM data synchronization for customer history
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Conclusion

By transforming complex technical documentation into an interactive, voice-enabled assistant, TechSteck Solutions revolutionized how the client’s customers interact with their industrial equipment—reducing downtime, improving satisfaction, and creating a scalable support solution that works across languages and technical skill levels.

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