Result
AI Product Manual Companion Multilingual Voice-Enabled Technical Support Assistant
Client Overview
Objectives
▫️ Create an accessible assistant for complex technical manuals
▫️ Support multilingual voice interactions for field technicians
▫️ Extract knowledge from decades of legacy documentation
▫️ Reduce support ticket volume by 40%
▫️ Gather usage data to improve future product documentation
Solution Overview
TechSteck Solutions developed a comprehensive technical RAG system using:
▫️ LangChain for document processing and orchestration
▫️ OpenAI Whisper for speech-to-text in multiple languages
▫️ Text-to-Speech for voice responses
▫️ Custom OCR pipeline for legacy manual digitization
▫️ CRM integration for support ticket escalation
Workflow Architecture
Conclusion
By transforming complex technical documentation into an interactive, voice-enabled assistant, TechSteck Solutions revolutionized how the client’s customers interact with their industrial equipment—reducing downtime, improving satisfaction, and creating a scalable support solution that works across languages and technical skill levels.
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